Warehouses face bottlenecks during inbound and outbound shipments are resulted by communication and technology gaps. These difficulties cause delays, forcing warehouses to pay high fees for detention.

As we interviewed the drivers, warehouse workers and managers, we discovered these bottlenecks in the system.

“How might we create a seamless ecosystem for better cross-communication for workers inside and outside of warehouse facility

Personas and Goals

After talking to product managers and visiting the warehouse, we identified each key subjects and their impact the supply chain industry. When identifying these subjects, we noted that the drivers, warehouse staff and warehouse management are directly impacted by these bottlenecks. We identified their goals and how our products could impact their work in the warehouse

The Solution

Upon examining the delivery timeline, we observed that the major difficulties arise during the Truck En-Route to Product Staging/Loading phase. During each phase, we identified problem areas that lead to communication gaps and increased expenses.

Through the creation of new tools that bridge communication gaps, we have developed three products designed to keep workers and managers informed about incoming trucks. This process empowers workers to accurately stage pallets based on the driver's estimated time of arrival at the facility.

The Outcome

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Takeaway

As this project was for a 10-week internship at Chamberlain Group, I would appreciate more time for testing the scanner application. This testing will help me gauge how the information can enhance working conditions at the facility and make necessary improvements based on the feedback.